Develop and Inspire YOU! (DIY) Webinar - Staying Cool When You Are Hot Under the Collar

Next DIY Webinar

Ever been in a situation where your negative emotions overwhelmed your ability to respond? Learn how to control your emotions even when you get blindsided and respond calmly in stressful situations during this 60-minute webinar.

Participants will learn:

  • Why our emotions sometimes overwhelm our ability to respond.

  • How to keep yourself under control and respond professionally, even if you are feeling blindsided.

  • What kind of physical techniques you can use to calm yourself.

  • How to possibly delay the conversation until you have time to address your emotions and gather your thoughts.

  • and more!!!
  • Attendees will be provided access to the live webinar as well as access to the recording for 30 days. All attendees will receive a handout with step by step instructions detailing what was covered during the webinar. In addition, a letter can be provided that is suitable for submitting for 1 Certified Administrative Professional (CAP) recertification points.

    About the Instructor

    Marie Herman, CAP, OM, ACS, MOSM

    When it comes to career and professional development to help administrative professionals advance, Marie Herman, CAP, OM, ACS, MOSM knows how to take you from where you are, to where you want to be. She has made her career helping others to develop their skills through strategic planning and technology. With certifications as an Microsoft Office Specialist (Master Level) and a Certified Administrative Professional with an Organizational Management specialty, Marie has an expansive knowledge in many areas, and can help you become an expert as well. She is an author, mentor, and expert on a number of computer and professional development topics. Marie is the owner of MRH Enterprises LLC and teaches classes on Microsoft Office, Windows, and various other internet topics. She has been a member of the International Association of Administrative Professionals (IAAP) since 1997 and was a past Division President. She has more than two decades of experience as an administrative professional and efficiency consultant. Marie has helped thousands of students achieve their certification dreams.

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