DIY (Develop and Inspire YOU!) Webinar - It's How You Say It
Communication skills are critical in building partnerships with our executives, but let's face it, some conversations are really hard to hold. In this 60-minute webinar, we'll discuss the various components of communication and how you can have more effective conversations, even when they are challenging.
Participants will learn:
What communication is and what impacts it.
Why communication may be prevented.
How to approach people the way they want to be approached.
How and when to communicate bad news.
Best ways to anticipate responses and plan ahead to address them.
Attendees will be provided access to the live webinar as well as access to the recording for 30 days. All attendees will receive a handout with step by step instructions detailing what was covered during the webinar. In addition, a letter can be provided that is suitable for submitting for 1 Certified Administrative Professional (CAP) recertification points.
About the Instructor
Marie Herman, CAP, OM, ACS, MOSM
When it comes to career and professional development to help administrative professionals advance, Marie Herman, CAP, OM, ACS, MOSM knows how to take you from where you are, to where you want to be. She has made her career helping others to develop their skills through strategic planning, website design, and technology. With certification as an internet webmaster designer, Microsoft Office Specialist (Master Level), Advanced Toastmaster-Silver, and an Associate's Degree in Business, Marie has an expansive knowledge in many areas, and can help you become an expert as well. She is an author, mentor, and expert on a number of computer and professional development topics. Marie is the owner of MRH Enterprises LLC and teaches classes on Microsoft Office, Windows, and various other internet topics. She has been a member of the International Association of Administrative Professionals (IAAP) since 1997 and was the 2012-2013 President of the Illinois Division of IAAP. She has more than two decades of experience as an administrative professional and efficiency consultant.